Support

We communicate through two majors channels:

• our community platform is available to ask questions and report bugs

• our ideation board is here if you would like to suggest or request features

In general, things we find useful when reviewing suggestions are:

• A description of the problem you're trying to solve

• An overview of the suggested solution

• Examples of how the suggestion would work in various places

  • Code examples showing e.g. "this would be an error, this wouldn't"

• If relevant, anything useful for establishing context and expected behavior

Searching for duplicates

Some search tips:

• Don't restrict your search to only open issues. An issue with a title similar to yours may have been closed as a duplicate of one with a less-findable title.

• Check for synonyms. For example, if your bug involves a member, it maybe filed or described with "user".

• Search for the title of the issue you're about to log. This sounds obvious but 80% of the time this is sufficient to find a duplicate when one exists.

• Read more than the first page of results. Many bugs here use the same words so relevancy sorting is not particularly strong.

• If you have a crash, search for the first few topmost function names shown in the call stack

Did you find a bug?

If you have a question, please use our community, file an issue on the relevant Github repository (if available) or contact our support directly.

Do you have a question?

If you have a question, please use our community or contact our support directly.

Do you have a suggestion?

If so, be sure to check the ideation board and the community first, and create a new entry necessary!