Comment Viewing and Management

The Admin Console provides comprehensive tools for viewing and managing comments across your communities. This guide covers how to access, view, and moderate comments effectively.

Accessing Comments

From Post Management

1. Navigate to the Posts section

2. Locate the desired post

3. Click "View comments" to see all associated comments

4. Comment count is displayed (e.g., "5" or "10" comments)

Comment Display

Each comment shows:

• User's profile picture

• Username

• Timestamp of comment

• Comment content

• Engagement metrics

  • Number of reactions (e.g., "0 reactions")

  • Number of replies (e.g., "0 replies")

• Last activity timestamp

Comment Organization

• Comments are displayed chronologically

• Replies are nested under parent comments

• Each comment thread shows the total number of replies

Comment Management

Moderation Actions

Each comment has three management options:

• Reply (conversation icon): Access the reply interface

• Delete (trash icon): Remove inappropriate comments

• Copy (document icon): Copy comment content

Deletion Process

1. Click the trash icon on the target comment

2. "Delete comment" tooltip appears

3. Confirm deletion

4. Comment is removed from the conversation thread

Monitoring and Metrics

Comment Tracking

• Monitor total comment counts per post

• Track engagement levels through reactions

• View reply chains and conversations

• Monitor last activity timestamps

User Engagement

• View user participation in discussions

• Track frequent commenters

• Monitor comment quality and appropriateness

Best Practices

1. Regular Monitoring

   • Check comments regularly

   • Review flagged content promptly

   • Monitor engagement patterns

2. Consistent Moderation

   • Apply moderation rules fairly

   • Document reasons for comment removal

   • Maintain professional standards

3. Performance Tracking

   • Monitor comment volumes

   • Track engagement metrics

   • Identify popular discussions