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Channel Management

Admins have the capability to view all channels both open and closed. Additionally, creating a new channel is facilitated here.

Searching and Filtering

Admins can effortlessly search for and filter channels based on specific criteria. Both active and deleted channels are displayed in the list. To differentiate the state of the channel:
  • Active channels are standard.
  • Deleted channels feature a gray-tinted trash icon
  • Muted channels are indicated by a mute icon
  • Stopped channels display a gray-tinted stop icon

How to Apply Filters:

  1. 1.
    Navigate to "Channels" in the sidebar.
  2. 2.
    On the top right corner, you'll find the search and filter options.

Available Filter Options:

Show All Channels
Display every channel in the system—this includes active, deleted, and muted channels.
Hide Deleted Channels
This will exclude deleted channels from view, presenting only active and muted channels.
Flagged Messages
Display channels that contain user-flagged messages.

List of Channel Actions

Channels members will no longer be able to send new messages in the channel
Channels members are able to send new messages in the channel
Stop Channel
Closes a channel. All channel members will be immediately kicked from the channel
Delete Channel
The channel will be disappeared from the non-admin users. The admins will still be able to see the deleted channels on the console with a gray-tinted trash icon.

Create Channel

The channel types that you can create in console are:
  • Community
  • Live
  • Broadcast
To create a channel:
  1. 1.
    Navigate to the side menu and select Channels.
  2. 2.
    Under the Channels Management section, click on the
  3. 3.
    A Create New Channel pop-up will appear. Fill in the required information:
    • Channel ID: Enter the ID for the channel.
    • Display Name: Provide a name that will be visible to all channel members.
    • Channel Type: Choose the desired channel type from the available options: Community, Live, or Broadcast.
    • Mute Channel: Check this option if you wish to mute all members within the channel.
  4. 4.
  5. 5.
    Click Submit.

Delete Channel

The Amity Social Cloud console offers the capability to delete a channel using the following steps:
  1. 1.
    Navigate to the side menu and select Channels.
  2. 2.
    Under the Channels Management section, locate the actions row corresponding to each channel.
  3. 3.
    Identify and click on the trash icon associated with the channel you wish to delete.
  4. 4.
    Confirm the deletion by clicking on the confirmation dialogue that appears.

Managing Channel Users

To view the list of current members in the channel, select Members. Here, you will be able to manage users in the channel, such as:
  • Mute or unmute a channel member
  • Ban a user from the channel or unban them
  • Change a user's role within the channel
  • Remove a user from a channel
You will also be able to see if a user has been banned from the channel, as their user ID will be displayed in red. To unban this user, simply select on the ellipses under "Actions" and select "Unban User". Once a user has been unbanned from the channel, they will no longer appear as part of the channel member list and will be able to rejoin or be re-added into the channel.
Do note that if you remove a banned channel member, their banned status will be cleared and they will be able to join or be added back into the channel as well.
Last modified 2mo ago