Social Management
Last updated
Last updated
In that tab, an admin can manage entirely the communities of its network. It will be possible to use a filter by name (from the start, case insensitive), and to close (terminate) communities from this panel. The table will also contain the number of posts as a clickable number linking to the post section of the admin panel.
By pushing the "+" button, an admin will be invited to fill a form to create communities. Communities can either be:
Public - any user can join the community.
Private - user needs to be added by the community moderator or admin.
Several options will be presented to customize the community. Once submitted, the community will be automatically visible in the table.
Categories can be accessed from the "Categories" menu in the Communities management section. This page allows any admin to add or remove categories which are used for classifying communities.
Admin can also edit category name and avatar by selecting the category and going to the Settings page.
You cannot update the settings of a deleted category.
This page will show the posts attached to a given context. A context can be: an external content, a community or a user. For communities and users, it will be mandatory to input the respective ID.
For example:
To see all the external contents of an admin's network, simply choose "Content" from the filter bar.
To see all the posts of a community's feed, choose "community" and input the chosen community's ID.
To see all the posts of a user's feed, choose "user" and input the chosen user's ID.
There are options to filter posts and reveal only ones that are flagged, as well as deleting a post if admin's deem it to be necessary.
By pushing the "+" button, an admin will be invited to fill a form to create a post. Several options will be presented to customize the post. Admin will have to fill the "target" type and ID to be able to post.
Once submitted, the post will be automatically visible in the table. In case of having attachments, children posts will be automatically created.
The table comes with 2 sets of numbers which are clickable:
The "sub posts" column link will bring an admin to see the posts attached to a parent one.
The "comment" column link will redirect to the comment section with given context of the chosen post.
When creating the post content, you can mention users to call their attention. To mention, just type the @ symbol followed by the user's display name. Typing @ will also show the user list pop-up. From the list, you can select the users that you want to mention.
In the Post management page, you can see the mentioned users in every post in the Mentioned Users column.
You can mention up to 30 users in one post.
The comment management section comes empty at first. To see and filter the comments, an admin must fill the context of these comments in the filter bar. It can be an external content, or a post, which for both it needs to fill the corresponding ID.
For example:
To see all the comments of an external content, simply choose "Content" and input the content's ID.
To see all the comments of a post, choose "Post" and input the chosen post's ID.
In this section too are options to filter comments and reveal only flagged ones, as well as deleting a comment if necessary.
In this table, an admin can find the following information:
Comment id - ID of the comment
Content - the text or comment body
Mentioned Users - list of users that are being mentioned in the comment
Author id - ID of the user who created the comment
Sub-comments - link to see "sub comments", as in "threaded comments" list. Simply click on the number to reveal the new list of attached comments
Reactions - comment reaction count
Flags - number of flags the comment has received
Last activity - the time stamp when a user last did something related to the comment
Actions - flag or delete the comment
When a user reacts to a post or comment on Amity Social Cloud, a summary of all the reactions will be displayed in the console. The reaction column will indicate the total number of users who have reacted to the specific post or comment. However, reactions to child-posts will not be included in this count.
By clicking on the reaction number, the console will open a reaction list page that displays all the reactions to that post or comment. The list will only show the reaction types that users have selected. This reaction list may differ for each post. The first column of the reaction list displays the reaction name, while the second column shows the total number of users who have used that reaction name to react.
To view the user list for a particular reaction, users can click on the number displayed in the second column. The user list page will display the usernames of all the users who have used that particular reaction type to react to the post or comment. By clicking on the user ID displayed in the first column, users can access more information about the user.
